Welcome to our guide to conducting a stakeholder analysis with AmpliFlow as part of your ISO certification project.
This guide aims to help you get started with the use of our Stakeholder Analysis module and to ensure that the process is run smoothly and efficiently.
Basic understanding
To begin by establishing yourself an understanding of the area, read this article:
What is stakeholder analysis in ISO 9001?
How should it be done?
A significant part of the work has already been completed, thanks to the fact that we have provided you with a list of the most common stakeholders.
What you need to do now is:
- Assign permissions to those who will work with the Stakeholder Register.
- Review the list and update each stakeholder so that the text in the different columns matches your activity.
- Add stakeholders that you are missing and remove redundant ones.
- Update the information page in AmpliFlow where you describe how you work with the stakeholder analysis and who is responsible and involved.
- Go through and check the checkpoints (last step) in the checklist.
- If you work with a consultant from AmpliFlow, notify them that the work is ready for review.
Tips for successful implementation
- Make sure everyone who works on stakeholder analysis understands what it is and why the work is done.
- Keep in mind that the stakeholders listed are stakeholders per ISO standard. For example, if you work with stakeholders for the ISO 9001 standard; then it is about identifying stakeholders who influence or are affected by the quality work of the business.
- If the work is divided, be clear about the division of responsibilities.
- Set a clear schedule and schedule any reconciliation meetings right now.
- Communicate the results to internal stakeholders.
Explanation of the respective column
- Standard: Indicate which standard, such as ISO 9001, that the stakeholder analysis should be conducted against. Note that if you are going to certify against multiple management system standards, you need to perform a stakeholder analysis for each of those standards.
- Stakeholders: Select one of the stakeholders who has some form of interest or influence in your establishment of a management system concerning the current standard, such as "The local community". All stakeholders, regardless of their level of interest, should be identified.
- Type of interest: Provide an overall description of how the stakeholder might benefit from your establishment of a management system according to, for example, ISO 9001. For "The local community," the type of interest could be "If we become certified, we will receive more assignments, which in turn can lead to more local job opportunities if we expand."
- Level of interest: Indicate the stakeholder's willingness to engage in the project of establishing a management system at your organization, ranging from low to high. This shows how important this is for the stakeholder and forms the basis for how we should involve and manage the stakeholder in the project. For some stakeholders, such as employees, the interest can vary between Low – High depending on whom you speak with.
- Involvement: Specify how the stakeholder is or could be involved, for example, "Participate as a co-financier in the form of regional support." Describe if the stakeholder has a direct role or impact on the operations.
- Assignment: Describe any tasks or expectations that the stakeholder has, such as "Conduct evaluation for approval in grant application." This can include their contributions to the project in the form of setting requirements or if they need to be actively involved in the project. You decide how involved each respective stakeholder should be.
- Activity: List specific activities or measures that you need to perform toward the stakeholder, such as "Determine how we can apply for regional support for our project." Here, you describe the concrete steps that the organization takes to consider the stakeholder's interest, involvement, and assignment related to the project.
- Responsible: Choose the person who is responsible for the activities to be carried out and which teams should be involved. This helps to clarify who will ensure that we perform the activities we have decided to undertake.
- Involved: Indicate which teams need to be involved to execute the activities.
By following this guide, we hope you will have a smooth and efficient experience with the stakeholder analysis in AmpliFlow. If you have any questions or need further support, please do not hesitate to contact our support.
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