Welcome to our guide to conducting a stakeholder analysis with AmpliFlow as part of your ISO certification project.
This guide aims to help you get started with the use of our Stakeholder Analysis module and to ensure that the process is run smoothly and efficiently.
Basic understanding
To begin by establishing yourself an understanding of the area, read this article:
What is stakeholder analysis in ISO 9001?
How should it be done?
A significant part of the work has already been completed, thanks to the fact that we have provided you with a list of the most common stakeholders.
What you need to do now is:
- Assign permissions to those who will work with the Stakeholder Register.
- Review the list and update each stakeholder so that the text in the different columns matches your activity.
- Add stakeholders that you are missing and remove redundant ones.
- Update the information page in AmpliFlow where you describe how you work with the stakeholder analysis and who is responsible and involved.
- Go through and check the checkpoints (last step) in the checklist.
- If you work with a consultant from AmpliFlow, notify them that the work is ready for review.
Tips for successful implementation
- Make sure everyone who works on stakeholder analysis understands what it is and why the work is done.
- Keep in mind that the stakeholders listed are stakeholders per ISO standard. For example, if you work with stakeholders for the ISO 9001 standard; then it is about identifying stakeholders who influence or are affected by the quality work of the business.
- If the work is divided, be clear about the division of responsibilities.
- Set a clear schedule and schedule any reconciliation meetings right now.
- Communicate the results to internal stakeholders.
Explanation of the respective column
- Default: Specify which standard, such as ISO 9001, which relates to this stakeholder engagement. This helps link stakeholder importance to specific standards and guidelines.
- Stakeholders: Select one or more stakeholders who are influenced by or have an interest in the company's activities, such as “The community in the immediate area”. Think about which ones are most affected by decisions or changes.
- Type of interest: Describe what the stakeholder may have for benefit or interest in the business of the company, such as “More local jobs if the company expands”. Briefly explain how stakeholders can be influenced or benefited from the business.
- Level of interest: Indicate the stakeholder engagement level, from low to high. This shows how important the company is to the stakeholder and can guide how actively the company needs to communicate with the stakeholder.
- Involvement: Specify how the stakeholder is or may be involved, for example “with as a part-funder in the form of regional aid”. Describe whether the stakeholder has a direct role or influence in the business.
- Assignments: Describe any tasks or expectations that the stakeholder has, such as “Conducting evaluation for approval when applying for grants”. This may include their contributions to projects or processes.
- Activity: List specific activities or actions that the company needs to carry out vis-à -vis the stakeholder, such as “Determine how the business can create more local jobs”. Here you can describe the concrete steps that the company takes to maintain a good relationship with the stakeholders.
- Responsible: Select the person or team responsible for the contact or management of the stakeholder. It helps to clarify who is following up and ensures that the relationship is managed according to the company's objectives.
- Involved: Indicate the other persons or departments involved in the cooperation with the stakeholder. This can be a team or different departments that have a role in activities linked to the stakeholder.
By following this guide, we hope you will have a smooth and efficient experience with the stakeholder analysis in AmpliFlow. If you have any questions or need further support, please do not hesitate to contact our support.
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